Email support
support@partumartsmusic.com
Best for release questions, payment support, existing Artist Service orders, future availability enquiries, royalties, payouts, and account issues.
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Contact Partum Arts Music.
Reach our Zambia-based team for music distribution, release support, Artist Service enquiries and existing orders, payments, royalties, payouts, account help, and general business inquiries.
Based in Lusaka
Artist support for release questions and platform help.
Partum Arts Music is based in Lusaka, Zambia. For account-specific support, please include the email address connected to your Partum Artist Portal account so we can understand your request faster.
Location
Lusaka, Zambia
Supporting independent artists, labels, and music creators with structured release workflows and help for existing Artist Service orders.
Contact options
Choose the best way to reach us.
Use email for detailed support, call for direct contact, or use WhatsApp for quick artist support and follow-ups where available.
Call support
+260 571 001 969
Tap the number to call Partum Arts Music directly from your phone dial pad.
Call NowWhatsApp support
Message us on WhatsApp
Use WhatsApp for quick artist support, release inquiries, and follow-ups where available.
Open WhatsAppSupport availability
Human support hours
Monday–Friday
09:00–17:00 CAT
Human support is closed on public holidays.
We do not guarantee a fixed first-response time. Human enquiries are handled as soon as reasonably possible during support hours.
Support topics
What can we help with?
Contact us for public inquiries or log into your artist account when your request is connected to a specific release, payment, service order, royalty report, or payout request.
01
Release support
Questions about submitting singles, EPs, albums, cover art, audio files, metadata, corrections, or release status.
02
Payment support
Help with online checkout, mobile money, bank transfer, manual payment proof, or payment confirmation.
03
Artist services
Questions about future Artist Service availability, or help with historical orders, messages, and existing final files. New standalone orders are not currently available.
04
Royalties and payouts
Questions about royalty reports, payout setup, withdrawal requests, payout status, or payout summaries.
05
Account support
Help with login, signup, profile completion, artist account access, password reset, or contact details.
06
Business inquiries
General inquiries, partnerships, label communication, and other official Partum Arts Music matters.
Faster support
Include the right details in your message.
Clear details help us understand your request quickly, especially when it relates to a release, payment, service order, royalty report, payout, or artist account.
Before you contact us, include:
1
Your artist name or business name
2
The email address used on your Partum Artist Portal account
3
The release title, service order, payment, or payout you are asking about
4
A clear description of the issue or request
5
Screenshots or payment proof only where relevant
For security, do not send your password or payout PIN. Partum Arts Music will never ask you to share your login password or payout PIN through email, phone, WhatsApp, or social media.
Social channels
Follow Partum Arts Music online.
Stay connected with our official social channels for updates, artist activity, music content, and public announcements.
Ready to begin?
Start your release or contact our team.
Create your artist account to submit music, make distribution payments, and track release progress. For Artist Services, contact us about historical orders or future availability.