Privacy Policy

This Privacy Policy applies when you visit the Partum Arts Music website, create or use a Partum Artist Portal account, submit a release, order artist services, make payments, upload payment proof, view royalties, request withdrawals, contact support, or communicate with Partum Arts Music through official channels.

This policy should be read together with the Terms of Use, the Distribution Agreement, and the Refund Policy. Where applicable, we handle personal information in line with applicable privacy and data protection requirements.

We may collect information that you provide directly, information generated through your use of the website or artist portal, and information needed to operate release, service, payment, support, royalty, payout, and business workflows.

This may include your name, artist name, email address, phone number, WhatsApp number, location, account details, login-related information, artist profile information, release metadata, cover artwork, audio file information, lyrics where provided, social links, service references, uploaded assets, support messages, payment details, payment proof, transaction references, payout profile details, royalty-related records, and activity connected to your account.

We may also collect technical information such as device type, browser information, approximate location information, pages visited, timestamps, error logs, security events, and other information needed to keep the website and portal working properly.

We collect information when you create an account, complete your profile, submit release details, upload files, place artist service orders, make payments, submit payment proof, create support tickets, send messages, use public website forms, contact us by phone, email, WhatsApp, or social media, or otherwise interact with Partum Arts Music.

Some information may be created automatically through normal website, portal, hosting, authentication, storage, analytics, security, and payment processing systems.

Partum Arts Music may use information to create and manage artist accounts, verify profile readiness, process release submissions, review release metadata and files, handle artist service orders, communicate with artists, provide support, manage payment status, review payment proof, prepare public release pages, generate promotional materials, display artist portal information, and operate royalty and payout workflows.

We may also use information to improve the website and portal, prevent fraud or misuse, protect account security, troubleshoot technical issues, comply with legal or regulatory requirements, maintain business records, enforce our policies, and communicate important updates about your account, release, service order, payment, royalty, payout, or support request.

Release information may include artist name, release title, track titles, artwork, audio files, release type, explicit content status, genre, language, release dates, public platform links, public release page information, promotional artwork, and other details needed to prepare, review, submit, manage, update, or support a music release.

Artist service order information may include selected service details, reference links, reference assets, instructions, artist responses, final deliverables, revisions where applicable, payment status, and communication connected to the service order.

Some release and service information may become public where it is intended for public display, such as artist names, release titles, cover artwork, public release pages, platform links, promotional artwork, previews, social media posts, or portfolio examples where applicable.

Payment information may be used to confirm payment status, verify payment proof, match payments to releases or service orders, review payment correction requests, and maintain payment records. Payment options may include online checkout, mobile money, bank transfer, and manual payment proof where available.

Royalty and payout information may be used to show reported royalties, collection progress, withdrawable balances, withdrawal requests, payout history, downloadable reports, payout profile readiness, and payout security checks inside the Partum Artist Portal where applicable.

You are responsible for keeping your payout details accurate and your payout security information private. Do not share your payout PIN, banking passwords, one-time passwords, or private financial security credentials with Partum Arts Music staff or support channels.

We may share information where necessary to operate the website, artist portal, release submission workflows, artist service workflows, payment workflows, support communication, royalty and payout workflows, legal compliance, security, and ordinary business operations.

Information may be shared with approved distribution partners, digital music platforms, payment processors, banks, mobile money or financial service providers, hosting providers, storage providers, authentication providers, analytics providers, email or communication tools, support tools, professional advisers, legal or regulatory authorities, and service providers who help Partum Arts Music operate.

We do not need to publicly disclose every partner, provider, workflow, or platform relationship used to process releases, provide services, handle payments, manage royalties, operate the portal, or support the business.

By submitting release materials, ordering artist services, approving final deliverables, or making a purchase through Partum Arts Music, you understand that certain materials may be used publicly where applicable for release delivery, public release links, promotional artwork, website display, social media, portfolio, case study, proposal, presentation, and related business or promotional purposes.

This may include your artist name, stage name, release title, cover artwork, public release links, public platform links, approved service deliverables, promotional designs, snippets, previews, and related materials connected to the release or service order.

This section does not transfer ownership of your underlying music or creative rights to Partum Arts Music unless a separate written agreement says otherwise. If specific material must remain private or embargoed, you must inform Partum Arts Music in writing before submission, publication, approval, or delivery.

Partum Arts Music may use your email address, phone number, WhatsApp number, and social communication details to respond to support requests, send account-related messages, follow up on releases, request corrections, confirm payments, discuss service orders, communicate royalty or payout matters, and share important operational updates.

Where you contact Partum Arts Music through WhatsApp, phone, email, social media, or other external platforms, your use of those platforms may also be subject to the privacy terms and settings of those external services.

For account-specific support, we may ask you to confirm details that help us identify the correct account or request. We will not ask you to disclose your login password or payout PIN through support messages.

The Partum Arts Music website and artist portal may use cookies, browser storage, analytics tools, security tools, or similar technologies to keep the website working, remember basic preferences, understand website use, improve performance, protect against misuse, and support marketing or conversion measurement where applicable.

Browser settings may allow you to block or delete cookies. Some website or portal features may not work correctly if cookies or similar technologies are disabled.

Partum Arts Music uses reasonable technical, administrative, and operational measures to protect information connected to the website, artist portal, storage, payments, support, royalty, and payout workflows. No online system can be guaranteed to be completely secure.

You are responsible for keeping your account login details, email account, phone number, payout profile, payment information, and payout PIN secure. Tell Partum Arts Music support promptly if you believe your account, payment proof, payout information, or portal access has been misused.

Partum Arts Music may keep information for as long as needed to operate the website and artist portal, manage releases, provide artist services, maintain payment records, process royalties and payouts, resolve disputes, meet tax, accounting, legal, regulatory, security, audit, and business record requirements, and enforce our policies.

Some information may be kept after account closure or release takedown where retention is needed for payment history, rights records, royalty reporting, support history, legal compliance, dispute handling, fraud prevention, or legitimate business records.

You may contact Partum Arts Music to request access to, correction of, or review of personal information connected to your account where applicable. We may need to verify your identity before responding to a privacy-related request.

Some requests may be limited where information is needed for active release processing, payment records, royalty reporting, payout records, legal obligations, dispute handling, security, fraud prevention, platform requirements, or legitimate business records.

To make a privacy request, contact Partum Arts Music through the official support channels listed on the Contact page.

The Partum Arts Music website, artist portal, release services, artist services, payment workflows, royalty workflows, and payout workflows are intended for users who can lawfully manage an account, submit releases, make payments, and enter service arrangements.

If a minor artist needs to use Partum Arts Music, a parent, guardian, manager, label representative, or legally authorised person may be required to assist with account, payment, release, rights, and support matters where applicable.

Partum Arts Music may update this Privacy Policy from time to time. The latest version will be published on this page with the applicable last updated date.

Continued use of the website, artist portal, distribution services, artist services, payment features, royalty features, payout features, or support channels after an update means you accept the updated policy where it applies.

For privacy questions, account support, data review requests, or security concerns, contact Partum Arts Music through the official support channels listed on the Contact page.

For account-specific matters, include the email address connected to your Partum Artist Portal account and enough information to help us identify the relevant release, service order, payment, royalty record, payout request, or support issue. Do not include passwords, payout PINs, one-time passwords, or private banking security credentials.